Mediation
Mediation is process in which the mediator, a neutral person, helps parties to settle their disputes through discussion and narrowing differences.
Parties in mediations make their own decisions in shaping the outcome of the dispute. Successful mediation depends on the co-operation of all parties in implementing the agreed upon solution, since the process (unlike arbitration) is non-binding unless the parties agree to be contractually bound by the terms of settlement.
The focus in mediation is on finding a practical solution acceptable to all parties that helps to preserve the working relationship on all sides.